My friend Made a reservation three months ago and confirmed three days ago. She flew into Las Vegas from Austin and her sister flew from London to help her drive back to Austin. NO truck. Four people in front of her no truck. This is the worst service ever. She has called three times and no help. She keeps getting disconnected. This is the worst company ever. Please consider using Hertz Penske over Budget. Budget needs to be shut down. The attitude was non caring and horrible.