Business is good and Bruce is a busy guy! He got back to me after I left a voicemail. I had no idea what to tell him was wrong with the mower, he picked it up form my house, quoted me a reasonable price for repairs and even though it took a while to get the machine back, Bruce dropped it back off at my house with some words of guidance (do I look like I've mowed a lot of lawns in my life??).
He's knowledgable, very professional and I would highly recommend to anyone. I'd also recommend you plan for how long he needs to diagnose and repair - worth the wait.