Woke up earlier this week to a cold house and a furnace in need of a new blower motor. After calling a couple of independent repair places, I called Arpi's to compare. I was quite surprised to hear their estimate come in over $100 less than anything else I had found, and was pleasantly surprised to see how upfront they were about the charges (though charging by a job rate, rather than hourly).
Made an appointment for between 12 and 2 that afternoon and got a call at about 1:45 saying that they would be there in 15 minutes. While this was right at the end of the window that they gave me, it's still better than some other places I've dealt with, and compared to the cable or telephone company, a two hour appointment window is pretty darn good.
The technician (actually 2) showed up, had a look at the unit, confirmed what I had suspected and went out to the truck to grab the new parts. Other then giving me a flyer for a duct cleaning special and mentioning that there was a more expensive, though more energy efficient, motor option I didn't get any hard sell for upgrades or other services. The work was done in under an hour (mind you with two people on site).
They pointed out a couple other things that I might want to get done: a couple easy DIY things I could do myself, and only one minor plumbing issue that might lead to a sale for them.
In the end, the final cost was about $25 more than what I have been quoted on the phone, but still over $100 better than I'd heard from anyone else.
Now I'm sure there are probably better deals out there if you take your time to shop around, or if you know what guy who knows a guy. But all-in-all Arpi's turned out to be easy to book and work with, and I think charged a fair price.