I first start this that I was a customer of TCA before Yelp was around, and recommended them.. Then stopped 3 years ago, when we moved; and recently started them again in our new home about 7 months ago. They remembered us, and evaluated our new home, and the only particular thing we had was we had real hardwood floors & we wanted a certain product on it, and we'd provide it. Every 2 weeks, like clockwork, the crew (which varied almost every time - not that THAT was an issue) came to my home lugging the carpet vacuum cleaner -which I questioned. They asked, you don't have carpets? No - hardwood.. Oh, your file needs to be updated.. Ok, this went on every single time. I don't know why I allowed myself to let it go for so long, maybe cause for 10 years they did a great job at my old house (with carpet). The inconsistency just did me in, and I think house cleaners may not have cared how well they cleaned, because they knew they wouldn't be back. When I called to cancel service, the office manager (I guess) said, that my file had nothing in it about wood floors, and she said it should have been noted in my initial walk thru.. (Yes, it should have). Anyway. After 7 months of chances. I unfortunately am no longer a client.