This is a regular lunch spot for me. The food is good, lets get that out of the way first. The lunch box combo is tasty and filling for the price. Their bread is excellent.
My problem is how inconsistent everything costs and how every person behind the counter seems to have a different idea of what to charge. I ordered a lunch box, but having had the Classico a few times I wanted to change it up. I asked to get the Toscano sandwich instead, as they are the same price ($8.5 on the sign in the store and on their website). The lady said sure, and charged me the regular price for the lunch box ($12). The next day I go back and ask for the same thing, lunch box with the Toscano instead of the Classico. It's a different server behind the counter this time and she says no, they can't do that. I ask why and she says the Toscano costs more. Confused, I ask how much more because yesterday it wasn't a problem and the cost was posted as $8.5 which is the same as the Classico but today there are no prices on the sandwiches in the window. She tells me it costs $3 more for the Toscano. I said ok, thinking maybe the lady who served me yesterday was just being nice or something, and offer to pay the difference because I actually prefer the Toscano to the Classico. She tells me, no, they can't do that and I'll have to buy each thing separately ($11.50 for the Toscano, $5.50 for the salad, and $2.00 for a drink) which is over $20. So I just get the regular lunch box with the Classico because that is more than I want to spend on lunch. I go back the next day and sure enough, the prices are back up and the Toscano is costs the same as the Classico ($8.5). What the heck? I ask and this time they just say no, and the only thing I can have with the lunch box is the Classico or the vegetarian sandwich (which is posted as costing less than the Classico but whatever) and they are giving me a lot of attitude for asking.
I understand that some of their sandwiches cost more money, that is fine. I'm not asking for their more expensive smoked salmon for the same price as a cheaper sandwich. I'm happy to pay the difference if they would let me. But the two sandwiches cost the same amount (depending on who is at the till apparently). I just don't understand why they are giving their customers such a hard time with ordering a meal. Their prices make no sense and I get the impression that no one behind the counter knows what to charge.
Ultimately, I'm left feeling disappointed and confused every time I leave their shop but keep going back because its them or subway when it comes to getting a sandwich in the area. At least at subway I know what I'll be charged when I reach the till.