I love the foo, eat here about twice a month, and try to try something new every time I come in. I have not been disappointed on the food front, yet, and have enjoyed everything immensely.
That being said, the service is spotty, at best. One visit, the staff is great, the next, I'm having to flag down an employee to get my drinks or to order, etc. And, on a couple of occasions, I swear there was one waiter for the entire restaurant.
I really love the food, but the staff needs to take better care of the customer. Rudeness and condescension are not really important to make me think the food is fabulous, it just makes me think the staff is full of jackasses. I have had some truly phenomenal wait staff, so this is a "not all the time" thing, but it should never really happen at all.
I will still come here for the food and atmosphere...lets just get our staff in order, eh?