So the bad thing is its a narrow and cramped humidor. The good thing is its a cramped store full of good stuff. If you're a aged cigar or gem hunter like me, this aspect becomes a very positive thing as I'm finding things that wouldn't be around at minimally stocked store to high. They can keep "losing" stuff in their humidor so I can "find" them years later.
What sets it above too is that the customer service is great here. Dylan and Billy are easy going, friendly and are all about helping you and making you happy.
There is another location that is close to our house on Lake Mead. It is bigger and convenient to us but after going here and seeing the difference we will be driving here instead. Why? Not that they aren't helpful at the other one but I am not just someone who likes to purchase, I want to be a regular. Within a few visits, I feel comfortable here and would rather smoke here and talk with these guys...there's just something extra there. I smoked a LFD chiselito on my last visit and we've had some really nice chats with Dylan. Just the vibe is varied.... you would think its two owners based on how different the two shops are run.
I live in the far NW and will come to the SE just for this. I definitely think if they've gone above and beyond on my first visits, then I am a a fan right off the bat and will try to come by more often.