This review is almost entirely based on the service provided to us when we ate at VegeNation.
I came in to eat with a party of four. One of the people I was with has a service dog. We put our name on the waiting list. Eventually, we are next to be seated and there was a four-top table in the front of the restaurant. It was a really beautiful day, so we were excited to get the table by the window. However, the hostess came to inform us that we have to be seated in the back area. Upon asking why, she replied that it VegeNation's policy to seat service animals outside. We specifically asked to be at the open table by the window. With attitude, she told us, no. Bewildered but starving at this point, we just agreed to go outside. Like I said, it was a nice day... It was actually my birthday. So, I didn't exactly want to get into things.
Our server was so forgetful. She got our orders wrong for different things. We needed to remind her two or three times about the same forgotten item. It was extremely disappointing. There were also periods of time where it seemed like she disappeared - almost like she forgot to come check on us. There was also a table next to us that was full of dishes. It was left for the entire time we dined.
There was also an employee on break or something outside on the table by us. He was sleeping or listening to music with his eyes closed. Ordinarily, I wouldn't care but it just seemed like it was the employee break room as opposed to a dining area. Later in the meal, two employees came outside to another one of the tables to do silverware, so it added to the break room feel.
During our meal, a couple was seated outside. After a few minutes, they requested to be seated inside, and their request was honored.
Later, we inquired again why we were forced to sit outside. Another employee said that there was a person with a dog allergy inside, so they had to seat us in the back. At this point, I'm livid. Was it a restaurant policy or because it was somehow known that someone had a dog allergy? Someone lied to us. And, on top of all that, the restaurant is NOT allowed to do this. Regardless of either reasons, it is not allowed. According to Nevada State Law, they are not allowed to force us to eat in a specific section (i.e., outside) because we had a service animal in our party. The management will be receiving a more detailed letter regarding this matter. I really hope they take this into consideration when making policies or training their employees.
Food was okay. Nothing special. Service was horrible. It isn't very often that I leave a food establishment actually mad. This was one of them.