I used this company because I wanted eco friendly chemicals. .. I have kids and pets that I didn't want to get sick from traditional chemicals... they came on time... I do have to mention between kids and pets the carpets were in rough shape.. 2 hours later they completed the job...asked me to do a walk through, I actually thought I got new carpet ...all the stains are gone... it smells fresh as if I had no pets... thanks eco clean we will be telling everyone we know about y I ur services and how great you are ....