I was very pleased from the time I called to make an appt. They take pretty much walk INS as long as they are not too busy. I called at 9am and got in at 1pm which is what I wanted. I believe it was cheryll who helped me. She was absolutely pleasant. She helped us with so many different poses, she was extremely patient considering I have a 2 nth old. She even helped me with a family pose that I fell in love with when my baby fell asleep. That turned out great. I highly reccommend them for a family portrait experience. They only one negative thing I could say is that it was a little bit of a long process from beginning to end only because after the shoot, u have to sit and narrow down pictures to what u like and price. That took a bit long. So be prepared to spend a good couple of hours easily. But at least they tell u that from the beginning so ur informed but it was a bit long even though. Other than that it was over all a great experience. I'll will be back fr sure.