What a horrible experience with A to Z Allied Moving! In fact, I am sitting in my broken chair at my broken desk to write this review! I have loaded pictures of the furniture that A to Z Allied Moving broke. They refuse to even address the issue. It has now been over a month since they broke our furniture and they won't take our calls now and won't return messages. Below is a copy of the complaint that we filed with the BBB against A to Z Allied Moving and as of today they haven't even responded to the BBB. I just looked on the BBB and read the other complaints that are on there. I REALLY wish I would have done that before we hired these guys. Please read through the complaints prior to making your decision to hire them. I see a trend here that their response and way of handling things is to either ignore the matter altogether or blame the customer.
Are they even licensed and insured? I can't find anywhere that they are and would love for some help in how to do that so that we can reach out to those agencies too. I just want our furniture fixed or replaced and I don't think that is asking too much.
Here is the complaint that is on file with BBB.
We hired A to Z Allied Movers to load our personal belongings into a u-haul truck on 8/14/13. They broke two very expensive pieces of furniture. Our desk is broken in two places and our desk chair has the arm broken in half. We have pictures of the damage and we are happy to provide them to you upon request. We contacted Justin at A to Z on 8/16. Justin requested that we call back on the following Monday because he was too busy and was going out of town. We emailed Justin with pictures of the damage and as a follow up to our phone call on 8/16. We then contacted Justin again on 8/19 per his request. At that time Justin told us that he was going to have a furniture repair company contact us. We never heard from a repair company so we called again on 8/23. At this point Justin became rude and told us that he was working on it and it is really hard to find someone in Flagstaff that repairs furniture. We still did not hear from a repair company so we called Justin again on 8/28. Again, he was unfriendly and said that he still hadn't found anyone in Flagstaff. We asked him to give us a date that he anticipated finding someone and he said Friday (8/30). We did not hear from anyone so we tried to follow up with him again today (9/4). We left a voicemail for Justin. We also called Justin's partner, Rex. Rex was extremely rude and told us that he had no idea what we were talking about and that he could not help us that he was in the middle of something and we would have to deal with Justin. We explained that we have been trying to deal with Justin but nothing has been resolved. He again told us he can't help . We told him we were sorry for inconveniencing him and he told us, the customer, not to be rude.