We love steak and shake, especially the Wisconsin burger, with all the butter. MMMMmmmmmmmMM. In fact, when we moved to Oregon, we made it our number one meal to come back to enjoy. However...
While the food is yummy, and so not good for you, which makes it even better-- I have never been there when the service was good. In fact, I left zero tip last time, which as a person who spent 25 years in Vegas, is unheard of!
The shakes never come until after you have had your meal for some time. This leaves you nothing to drink as you start to eat. The shakes should be easy and quick, they require no cooking!
Then, the waitress leaves you --but never comes back. On top of that, she won't take your credit card, you have to go STAND IN LINE--because really, that is what we all love to do at a restaurant, right?
So if they could improve service, this would be a five star. I wish there was one in Oregon :(