Problem #1:
We paid extra for deluxe tickets, which allowed for breakfast, barbeque lunch, speedy check-in, etc. However, all guests receive these services as default for purchasing any kind of ticket, so the whole deluxe thing is just a ploy to get you to spend the extra money.
Problem #2:
After the van picked us up, it took two hours to pick up the other guests and finally get on the road. It was exhausting, and I heard from friends that other companies handle this process more efficiently.
Problem #3:
Read the fine print on your ticket. They will hit you with a surcharge even though the ticket price is described as a Final Ticket Price.
Avoid this company at all costs. I felt like I got tricked by them...