Walking in, the place looks nice. Just a casual joint with plenty of seating.
Placing an order was the easy part, however the staff could do with a lesson in customer service. Having not been to Osmows in a year or so, I had forgotten how to place an order. I was impolitely directed to the board or to the signs taped to the register that show the spice levels; 0 amount of interaction with the staff, yet only to give me a number and be told to wait until the order is ready.
After my order was finished, I asked for a bag and was impolitely tossed a bag by the employee. I understand you may have a tough day, but that wasn't very nice at all.
Onto the food. I ordered chicken on the rocks. The flavour was there and it reminded me of having it a while back. It tasted absolutely delicious... But I asked for medium heat, what I got was not medium.
If asked to return to this Osmows location, my answer would be possibly not. If asked to recommend this to a friend, that would be met with another possibly not.
If the staff improve themselves, I may consider re-reviewing this place, but as of right now, I can not say for a fact that I will be coming back.