I haven't even checked in yet and I'm irate. I live in Vegas and my boyfriend and I have reservations for next week for our birthdays for a little staycation on Fremont Street. I booked my reservation back in the beginning of February and put down my deposit and whatever. After going through my last months bank statement, I noticed they took another 40 dollars out of my account. Why? I have no idea. So I called the hotel, got transferred to 5 different people before being sent back to the front desk. The guy was completely unhelpful. I was trying really hard to polite and nice and understanding assuming it was just a simple mistake. He insisted that they only took the deposit and I had to keep insisting I was staring at my bank statement and right next to the $40 it said THE D LAS VEGAS. His only solution was that "maybe we can figure it out when you check in next week."
I will update my review once I've checked in, but so far, I'm so angry at this place.