We had a family reunion this past weekend in Las Vegas and all of us tried to experience all that was Vegas together.
Coming from the Midwest, we don't get to experience Jollibee or any chain restaurants from the Philippines... so of course who would not want to visit this establishment when in town! The food... always as I remembered.. Chicken is always crispy and the gravy adds just a perfect touch to the crunchy wonder and to complete your Jollibee experience would be their famous spaghetti!
Now.... for the service. Since it was the sunday before Labor Day... Jollibee was rockin at lunchtime and so was the chaos. But for several of my family members we shared a family meal of a bucket of chicken with spaghetti and rice. I believe the order came with 3 pies. We ordered 2 peach/mango pies and a banana/langka pie along with a bottle of water.
We got our order, but no pies.. We ate and after the meal I brought the receipt back to the counter and told the employee from which we ordered our meal...she referred us to the manager (she was wearing a blue top with glasses, bun on her head). I explained we received our order except for the pies. Instead of simply apologizing and giving the pies... she goes on to tell me she filled the order herself and remembers the bottle of water and that she put the pies on the tray. I told her, "no... sorry... we did not receive any pies." She then states, "well... where were you sitting." I told her where we were sitting. (Not that I needed to do that... she basically IMPLIED THAT I WAS LYING!) Seriously!!!!#$%^&*() Then she tells me.... "I put the order together... I remember I put the water on the tray. After going back and forth for a few minutes... I told her do you think it is possible (in this crazy world we live in) that someone else ordered chicken and spaghetti at Jolibee's along with a BOTTLE OF WATER!
C'mon!
It's not until I asked her... "are you seriously going to argue with me about pies?" then she looked embarrassed... and just gave me the pies cause she didn't want her employees and other patrons staring. Didn't look at me... didn't say sorry. Just tossed the pies. I almost said prior to her giving the pies... forget it... just give me my money back. I would expect this from an hourly employee, but not a manager whom which "should" be setting an example. If this is what the managers do... I can only speculate what the rest of the staff does.
I hardly go on to yelp... but I like to read many reviews. So this is a pretty bad experience in order for me to yelp.
To the manager at this location... Thank you for ruining my nostalgic experience for the Philippines