Problem #1: Food is not as fresh as you'd think. Checked parm was soggy on bottom and top upon arrival (seemed like it was microwaved after fried earlier that day). Mozzarella that was on top was shredded, not fresh sliced balls (which I expect when the price of simple chicken parm is $17), and tomatoes that made the sauce were out of a can (although the sauce itself was seasoned right, I get Italian for fresh, not canned).
Problem #2: the food came out wrong. We both ordered chicken parm, end of communication with waiter, yet, each came with a different side. The waiter literally said "well, you know, you sometimes never know what's coming out of the kitchen." And didn't offer any compensation for it. Oh, and he didn't offer appetizers or desert.
Which bring me to problem #3: the waiter seemed completely capable of excelling at his job, but you could tell he lost his motivation somewhere down the line. His lack of enthusiasm and emotion made me feel he was condescending (and I know he wasn't trying to be). He rushed us to table, and out of restaurant. In fact, he grabbed his tip before we finished our drinks and left.
Overall: the place needs new management. You can tell there is no oversight. The cooks cooked food wrong, the waiter didn't notice till we showed him, front of house is willing to blame back of house in attempt to defend restaurant, attitude of waiter was, like, really odd, and food is not fresh.
I will not return, and likely poke fun of it for a good while with my friends.... If you want good Italian food, keep searching. If you want a good laugh, try to get the waiter I got.