First impressions are important and these guys blew it. When I asked about a console/games trade in I was helped by a guy on the floor (he was helpful) but when he referred me to the "boss" that's where the 1 Star service came in. This little twerp never even made eye contact with me and spoke with the other associate as if I wasn't even in the room. It was like having to speak through a translator. I expect nerds to be socially awkward but not also rude and arrogant. It amazes me that with so many business on the fringe of bankruptcy that customer service is not always top priority.