I love this place... I do. Anyone that knows me knows this is my "go to" joint. They are just that cool. But, just like you... They make mistakes... They are imperfect... They have flaws... They are human. But what I LOVE is that they OWN 'em. They'll swallow any pride, throw out the apology and fully accept responsibility when they blow it. Its not often, but hey... Shit happens.
Tonight it happened... and unfortunately, the customer that had his to-go order mistakenly given to another customer was understandably bummed he'd have to wait a few more minutes while his order was re-made.
In true awesome fashion, management was there to apologize, throw out some comps, and let the customer know that this was not their standard... "We are better than this" was his words. But unfortunately, this customer still had an attitude, and couldn't be kind to another person... one who was apologizing, one who took responsibility and one who tried to make it right.... Of course he took the comp and shook the man's hand... But what would it have cost him just to be kind?! Say "thank you", and just be decent??
Try it... Its soooo much more fun than being a dick.