It is about time there is a current review.
Jodi was the sales person I worked with. She has outstanding customer service skills, follow through, knowledge and personality. The showroom is so easy to shop and browse in. No high pressure or pressure at all. It is big, clean and well lit. In response to some negative reviews, I personally like when there is no pressure or sales people bugging me. When I was ready, I asked and Jodi was completely engaged in my questions. I went in a few times over the last month not really knowing what I want. I just downsized to a small patio home and gave away most of my furniture. I spent a long time on the website. Jodi answered a lot of questions, took me around to show me what I had found on the site, made copies, and told me when things were available or ordered. Jodi is so calm and easy to work with. It was a perfect fit for me. The clearly displayed prices and designs provided me inspiration and guidance for where to start. The next day, Jodi took care of it over the phone and less than a week later the furniture is set up in my house. It looks great! Exactly what I was looking for. JR and Kevin were the dream team delivery and setup staff. I was so impressed with their impeccably clean cut appearance, friendliness, and knowledge. They even took apart my old bed and placed it in the garage for donation pickup. What a fine representation of the business.
I am extremely particular about where I shop and the experience I want. Copenhagen is first class without the pretentiousness of some showrooms and far above the chain store or discount shops that are dreadful to go to.
In response to negative reviews about appearance, I came in completely dressed in sloppy weekend clothes, no makeup and unassuming. No one made any judgement of me and treated my like a good customer.