I got sooo mad at the service of this place. Don't ever let a woman name Ophelia (Chinese, relatively tall, lean and has visible tattoos on arms) take care of you. Not only does she not know how to take care of hair, she pulls your hair when it's wet and tangled. How does she even got a job in this place?! Isn't it obvious not to brush hair in chunks when the hair is wet and tangled?! No common sense, no basic education about her (my hair is thin!! Who brush like that?!?)
It just tells you that this place'a quality is going down...down... and down....
She's an assistance to hair stylists. So basically, she washes and dries hair. Such a simple job yet she doesn't know how. No skills for basics yet super loud. She may be the loudest one there. She's so loud that I honestly thought she owned the place or related to the owner. Her lack of skill set yet can be so loud and she does reception work as well. So I read "mean receptionist" on other reviews, I won't be surprised if that's her. Her hostile and rude personality just want you to get out of that place. She's ugly like her personality.
The reason I go to this place and pay premium is so that I'd feel that I got taken care of. Usual other Korean place would've cost me less than $30 with hair wash & style included. This place cost me $55. Today, I got the worst hair service that I had ever got in my entire life. She pulled my hair so much that I got a headache!!
Honestly, I really wanted to tell her to get the f* away from me. It was a relatively new year so I tried to be patience. Whole time, I was just wished that she can just stop drying my hair. Even when she clipped extra hair to separate, it hurts like a bitch. I'm thinking does she know hair at all?!?!?!?!?!?!??????????????
On my way home, thinking how much I overpaid and yet not only have I NOT got my scalp massage, but I got really shitty neck/shoulder massage, shitty hair washing and headache worthy of hair dry.
I'm super furious and I really have to think about my loyalty to this place now.