Please read this in your head in an angry seething tone.
Tonight, my family ordered pizza as a treat for ourselves. We love the taste of Antonio's, so we chose this particular location in Solon. However, when our order arrived, it was wrong. This was an irritation, but nothing to make me swear off the establishment.
My next step was obviously to call Antonio's and let them know about the mistake. I was offered no apology and no compensation. I asked for a replacement pizza, to which I was told ok. I paused, then asked how long that would take. The man said about another hour or hour and fifteen minutes.... I balked a little at this since I only live 15 minutes away. I asked to not be charged for the pizza since it was going to be such an inconvenience for us. The man agreed.
At this point, I decided to pass the time by going grocery shopping. I was out for over an hour and a half. When I got back, my husband informed me that the replacement pizza had still not arrived.
NOW I was upset. I didn't even bother to take my boots and coat off before calling Antonio's. A young girl answered and I told her that I needed to speak with her manager due to a problem with my order. I gave her a brief summary of the issues, and that I wanted to cancel the replacement pizza, and get a full refund on my whole order. She was very pleasant and put me on hold. She then came back on the line to say that her manager was busy and she could take my information. She apologized and I told her that I won't take this out on her but that I won't be ordering again either.
Overall, they get your order wrong (this wasn't the first or even second time for that), the customer service was terrible (except for the second girl), the manager made someone else handle a disgruntled customer, and I am not entirely convinced that the replacement pizza was ever sent out.