I have been to the Bevvy several times during the brunch and night life hours. I have never had an issue until my last trip there, and because of that I will not be returning. I am appalled at how I was treated by our server Marcie.
My friend ordered the 60/40 burger and received a Bevvy burger instead. When he mentioned to the waitress that he had gotten the wrong burger, she stated that he did not in fact order the 60/40 and he ordered the Bevvy. She informed us that the manager said he could not get a new patty, but that she could bring him bacon and avocado. As for the items he did not like, he could "scrape them off of the burger". I have never heard of something like that being said to a customer before. When I asked her if I could speak to the manager, she said "why are you so upset? This isn't your problem". Considering the fact that I was paying for the items ordered, it was my problem. She also lied to my face saying that she never said he could not have a new burger when I was present for the entire interaction. Wow! I have never been treated that way by a server before, nor was I rude in any way when asking to see the manager. I simply wanted the problem to be corrected. She then proceeded to walk over to the hostess table, tell the hostess the issue, and I sat there while both of them discussed it and stared at our table. I do not think that bringing a new burger to a table who were spending a lot of money there should be that much of an issue. In my eyes, the customer should always be right. Regardless, the way we were treated was unacceptable and completely uncalled for. If you don't know how to treat customers, don't work in customer service.
In the end, they did replace the burger. That is why I am giving two stars.