The worst customer service I have ever experienced! If I could give this shop no stars I would. This is the Birkdale location.
They ignored my mother and I despite the fact we had appointments and checked in with them!
It seemed they wanted little to do with us because we are plus sizes; not at first... but after awhile and our several visits we noticed that when we walked in no one came to see if we needed help, but if a younger lady, teen, or smaller woman walked in she was greeted at the door. I do not usually worry about things like that but the couch we sat on was right in front of the door.... We were ignored for the smaller women in the shop. The ones who could fit into the sample sizes or were close to it.
I had to finally interrupt a sales woman in the midst of her helping someone else to remind the staff of our appointment. Then and ONLY then were we shown a few dresses and when my mother explained to the sales lady what she was looking for, the saleslady seemed to take offense to our taking up her time.
We special ordered dresses and when they came in and we made yet another appointment.. we were again ignored. no one seemed interested in helping us with the fitting. After demanding again help and interrupting another saleslady.. we were finally served. promised to be called once the dresses arrived, we never were called; instead we had to harrass the shop to discover that the dresses had arrived.
Then no one bothered to help us into our gowns or see if the fit needed adjusting. all around us we could hear and see other girls being assisted. all of this again despite an appointment. there was a stain on the dress and it had to be sent to the cleaners, again no call to inform whether it was ready.
Either this is a case of poor customer service, not caring at all, or just sloppy business practices.... OR I am disgusted with the prejudice exhibited by this store to paying customers! not even a "how are you?" or "do you need any assistance" EVER!! I will never use this store again and will let everyone I know about this disgusting display of blantant favortism. commission is commission and money is money. it should not matter who it comes from!