Listen, I don't want to be that guy that's like, "OMG, these guys are the best... blah, blah, blah," except that they absolutely fucking are. And I only use the word "fucking" so that I can really drive that point home. These guys really are the unicorns of the car sales world.
My wife and I had been shopping for a new car for about a month. We visited 14 dealers in total and racked up hours and hours of online car searching. Bell Honda was the greasiest of them all. Le Seuer Car Company had really fantastic service and really great cars to choose from, but most of their cars were branded titles. Not our thing. Mercedes Benz of Gilbert by a mile, had the nicest facility, but were too slow in their negotiating process for us.
We had made two other offers on vehicles at other dealerships, and walked out on both of them due to the sales tactics used. We don't give business to companies who disrespect our time and intelligence. No matter how good the deal or how perfect the car was, you have to be willing to walk away. Something we have no problem doing.
Then we found Audi N. Scottsdale. We just happened to look at their site online and found the perfect car for my wife. We went in and were introduced to Davis. The man who makes dreams come true. A 22 year old hustler who gets shit done by being straight forward and honest. He knows a ton about Audi's (as he should), but admits when he doesn't know something and goes and gets the answers. "Nobody has ever asked me that before. Let me go find out for you." We loved that.
Once we decided we had to have the car, we asked Davis if the price was flexible. He asked what we wanted to pay, "in a perfect world." We told him. He disappeared for 3 minutes and came back with our offer approved by the sales manager. Not an ounce of BS was used. They wanted to make a deal, and they respected our time and intelligence in the process.
Greg over in financing (one of the nicest guys you'll ever meet) got our financing done lightening fast. He worked to get us the best rate, and he did. He was honest and straightforward about everything. No typical dealer financing tricks. It was a flawless process with no greasy negotiation tactics used. As hard as it was to believe, they seemed to actually care about our experience there. We were/are so impressed with Audi North Scottsdale. Head and shoulders above the nearest competition.
Total time in the dealership, 2.5 hours. An hour and a half of that time was spent driving and exploring the vehicle. 30 minutes was signing paperwork. The other 30 was us cracking jokes and chit chat with Davis at his desk while the financing got worked up by Greg. It was actually quite fun. Not stressful in the least.
Audi North Scottsdale has figured something out that 13 other Phoenix metro area dealerships (that we visited) have not, "Customer Experience." It is the single largest driving force of sales in nearly every other industry. It's the "thing" that creates bulletproof trust and brand loyalty in consumers. It's also the thing that seems to be largely missing from the car sales industry at large. They got our business. Not because they had the car we wanted (there were other cars we wanted at other dealers), but because they wanted us to have an experience that would make us lifelong, loyal customers. They nailed it.
So, KUDOS to Davis, Greg, and Audi North Scottsdale for making fans out of us. We'll be back to get our next vehicle there as well. I strongly encourage you to go check them out. Just be aware, they're going to ruin your for every other dealer! Haha. Thanks for the experience Audi NS!
Update: We've had the Audi for a couple weeks and has now been to the service shop to take care of a couple of superficial things that Davis promised us would get fixed, i.e. curb rash on a wheel, 3-stage buff detail, and a window tinting issue on the driver's side front window.
Our service rep is Jon. A seriously stand-up guy. He took care of our needs expeditiously, listened to our wants and needs, and made it rain awesomeness. A really refreshing service experience. It's clear that the customer experience culture in the sales department, extends to the service department as well. Rarely the case. The after purchase support at Audi NS is seriously on-point. We are beyond impressed. Can't say enough good things about this place.