I hate to do this but fair is fair. I do believe Mavis is operating under a new name now. I purchased a Groupon, and when I looked at the address I realized It was the same place I had reviewed two years prior. Regardless, I purchased a Groupon for a SNS dip manicure and standard pedicure. I confirmed my appointment as requested about two days prior. I showed up for my time, in fact I was about five minutes early. And while I could see a car in the parking lot, all doors were locked. Mind you I'm still early at this point. I circled the building, Rang the doorbell, knocked on the door, and no answer. I was annoyed to say the least. But there was a number listed on my Groupon, I called it, and called and called and called. I stood in front of this building for about 10 minutes. I was able to leave a message, but no one ever picked up. As I got back into my car I'm now about 15 minutes past my appointment time, I called Groupon to request a refund. While on the phone with Groupon Mavis finally called me back. She said that she was in the building waiting for me and had been there the whole time. Now I understand she shares a building entrance and that the doors must have been locked by another business. But after confirming my appointment time as requested, and then being a no-show, You think she would've gotten up and checked. Or better yet answered her darn phone. Lesson learned, and it seems to be a common theme with some of the more newer reviews. I would probably look elsewhere for reliable services. In all fairness she did offer to fulfill my groupon but we were now 30 minutes past the appointment time and I was not in the mood to be there so late.