We were looking forward to our first trip to the famous Grand Canyon and paid for the upgrade thinking this would be worth the extra money but were quickly disappointed because we were the second to the last hotel pick up, had a group of six and had to be split up. Two teens got to together, my sister and her 11 yr old on another seat close by but myself and my other sister had to sit with strangers as there were "single" riders that took window seats and refused to move to accommodate us and weren't really close to the rest of our group. This totally ruined my day as the bus ride is very long and was not enjoyable not to be with your family! I feel like the guide should do a better job with earlier pick-ups to arrange seating better knowing he had our group towards the end of his pick up. Other than that, Adam was a good tour guide and gave us good advice for the park. The breakfast box was surprisingly good, i just couldn't enjoy eating it. We were glad we followed Adam's advice to have lunch at last stop because it had the best views. I liked that they provided unlimited water bottles since it was so hot. I felt like we had enough time in the park, but wished it was shorter as we had anxiety watching our kids and other families get so close the the edge! I can't believe there are no railings and that people don't fall over! I wonder why they have to charge so much for the Skywalk. It's a neat experience, just not sure it's worth the extra money. My sister said the bathroom on the bus was pretty creepy and nothing to clean your hands with! The video monitors were annoying because they kept going on and off so it was hard to enjoy the video on the way back. The bus was uncomfortably warm too. I'd probably give another tour company a try for our next tour.