I'd like to amend a previous review I wrote when I could not get a phone response after a few days. The owner, Barbara, was Swamped with calls, ( that storm), and couldn't have been more gracious and apologetic when I called her a third time. She came to the house to evaluate my tree, and when the lads came out, they were courteous--and the job was terrific! SO impressed! My parents had used them for years...now they have a customer for life. Absolutely.