We all know dealing with a loss is extremely tough and people don't necessarily do "research" during such a time. Well, we should. It can make a HUGE difference in an already difficult time. Admittedly, this is the first time I've had to handle arrangements, but I know that my mother and aunt had terrible times in the past - made more difficult by certain funeral homes.
In fact, I had my own difficult time dealing with a couple of other businesses while organizing my father's funeral. That said, my brothers and I couldn't be more happy/relieved with the service we received from Hites. Everyone was so nice, respectful, and never made us feel any type of pressure to purchase anything more than what we were asking. I am very grateful for that.