I gotta say 4/5 times the services is great. Sometimes the SA's can act a little on the hesitant side when showing you bags. Usually I get someone very very helpful. I love that LV in Canada is cheaper than the States so I try to get my bags here if possible to save on taxes. 5% GST is way less than 13% HST in Ontario.
I've never a review until now. The reason is because they've done something different for me the last time I was in. I was interested in a Mahina bag but the one on display had a scratched up handle. The SA (although acted hesitant at first because she probably wasn't sure if I was serious about buying that bag) told me I shouldn't buy it because it is sort of damaged. Also she said there is no point ordering it in from another location. What she did do though, was told me I had another option as this was no fault of my own. I could have a brand new one made straight from the factory in Paris and it would take about a month to come in. I left my credit card number with her and she went ahead with the order. Sure enough about a month later my bag came in and she will charge my card. I didn't know that Louis Vuitton even did that. I suppose if it was a bag in short supply and high demand I wouldn't have been allowed to do this. I'm so glad I did. The SA's as always go above and beyond when a customer needs something.
Oh and also when I had a damaged bag they fix it no problem within a week. In fact, I got a lemon once and one of the SA's ordered me a new one to replace it!!! Say wha??? This is why I am so loyal to this brand. I buy other brands and always come back to Louis because it feels so comfortable there.