Began getting quotes at the beginning of the year to change my 20 year old AC unit. I was told by 3 different companies that my duct work was insufficient to cool the house due to additions being made prior to our purchase. I was fairly set on another company completing the work in March and met Scott and decided to give his company a shot at our business. Scott personally came out and completed measurements, made recommendations and gave us a competitive quote. Scott was very honest and was not pushy at any point. Due to us not feeling we were being "sold" on anything and feeling we could trust Scott, we decided to go with his company. We had a new unit installed in early March, along with new intakes, and new duct work where appropriate. SMW's crew were extremely pleasant throughout the day during their work, answered all questions I had and Scott personally came twice to check on progress and made sure everything was going great. I ran into Scott on multiple occasions since and every time, he checks on how the unit is running. Right after install, there was a slight issue with dust from the vents (probably because the house is 50 years old and the duct work was probably never cleaned). Scott sent out a crew and rectified that issue within a day or so. On such a large ticket purchase, I feel we made a perfect decision going with this company and are very pleased. Thank you to your entire team.