I am amazed by how great their customer service is. I ordered decor items online using a Groupon, but when they arrived, they had sent the wrong item (due to the similarity in the name of the item). The incorrect item arrived on a Wednesday, and I needed it for my Halloween party on Saturday. I called to see what they could do. Not only did Halloween Mart send the correct item, they shipped it overnight, all free of charge, so that I'd have it in time for my party. And they did not require me to send back the incorrect item. That kind of customer service is increasingly rare, and I'll definitely order from Halloween Mart again because of it.