I absolutely love Star (aka Phoenix Wax Studio)! I went to her for my first bikini wax and loved how gentle, thorough, and nice she was. I didn't feel uncomfortable, she walked me through each and every step, and she checked in with me periodically as she waxed, to make sure everything was just as I wanted. She still does each time I see her.
I saw Star for a few months, but when I had to leave town for two months I was forced to try waxing elsewhere. After having experienced waxing by other "professionals", it put in perspective just how valuable she really is! I have continued to see her on a regular basis for both a bikini and underarm wax. It's true! It gets easier each time you go!
Last note: the wax she uses is phenomenal! Quality hard wax and her own sugaring formula. I LOVE them both and as another critic stated, "she makes the process, ALMOST, painless," considering hair is being ripped out (but quickly and cleanly).
As for the studio itself, it is very clean/hygienic, professional, and comfortable. I love the decor! Walking through the tanning salon and into her studio only adds to the beauty of it all. European Sun is just as clean and its staff are just as friendly. European Sun is a great reflection of Star as well.
I do not know what I'm going to do when I have to move out of the area! I would take her with me if I could!