As a first timer in Pittsburgh, I wanted to do a tour that would help me learn about the city. I made the reservation over the phone about an hour ahead of time, without issue. It was $21, which I thought was reasonable for an hour long boat tour. Our tourguide's name was Leah and she was very knowledgeable about the city. She kept us entertained with interesting facts and bits of information. This tour helped us decide what activities we wanted to do during our weekend in Pittsburgh. No food or drinks were included, but I believe they were available for purchase. I highly recommend this sightseeing tour for tourists!