I hired The Yard Experts nearly three years ago to care for my lawn while I was away on military duty. The first year their customer service and lawn maintenance was great. The next year the lawn service plummeted; I was paying them to mow 2/3 of an acre of DEAD grass and had dead trees. Needless to say the management wasn't monitoring the crews and their work. When I reported my findings, they made good and credited me a month of service, but did I mention it also cost me a few $600/mo water bills? Unfortunately, this last year, the customer service and maintenance is worse. I was recently charged for pre-emergent treatment, but later told I needed weed control for yet an additional cost...HUH? What's PRE-emergent for?!? AND they wanted to increase my maintenance service. My lawn looks like a desert weedscape. No thank you.