I tried this shop because my best friend goes there regularly and her nails usually look great. So needless to say I was optimistic, and I'm not usually one to venture out from my normal (especially when it comes to my hair and nails).
From the minute I walked in to this establishment I never was greeted or asked about what service I would be recieving (gel polish change). After sitting there for a while someone came from the back and instructed the girl that had been sitting there for the past 10 minutes to start on me. She began filing my nails down all the way to the tips of my fingers without asking and then she just leaves. Then about 5 minutes later another woman comes and begins on my nails. She proceeds to file my nails down even more and then rounds them! At this point I'm ready to walk out but I stay cool. She them takes out a drimmel and starts on my nail bed. I promptly pull my hand away and ask her not to use that. She tries to reassure me that this is a part of the service and I explain to her that I Dont want my nail bed filed down. By this time I have thoroughly p****ed her off and she reluctantly finishes my nails.
My nails look horrible and it'll take me a while to grow them back but I guess its my own fault maybe it was a sign when they didn't acknowledge me. Might I add I'm the only one they didn't offer a drink to either.
This place deserves 0 stars for their costumer service.