been there twice . I have definitely experience better. Both times were gifts to me. I asked not to be given a third time!! I had massage and facial. The first time was right after they had opened and the massage was good. The facial and the second visit (last year) were not. It always seems like she is busy with something else. Like she only has one hand on you and busy with the other hand with something else. Has to leave the room several times and go outside to do something and go and get various things from around the room.... if she bumps into the bed , which she does, the whole bed creaks and sways....