I am new to the Cleveland area and was very impressed with Oak Tree. All the staff was very friendly and knowledgeable. My puppy hates the vets office and gets extremely scared. The staff was very patient and tried everything to make my pup feel comfortable. I felt like all the staff truly cared about my dog. The only issue I had was that they are pretty pricey. But with that being said, I was extremely impressed and felt it was worth the expense to have great quality service for my puppy! :) thank you to all the staff at oak tree for taking such great care of my dog!!