I just finished my 7 year olds birthday party and really from these reviews I had low expectations, but I knew my daughter would love the concept. She is pretty girly. I was beyond impressed with the party, it was organized, staffed well, and engaging. They constantly had the girls play activities, a craft or getting their makeup/hair/nails done. They served us and the girls, multi refills and they were so attentive. Natalie, or party organizer, was really great. She talked with the girls well, organized the party, and kept it moving.
The parents complaining about the price of items outside seems crazy. Yea, it make seem expensive but these things are optional. They even give you coupons to use in the store. I never felt pressured to buy anything.
I plan on this not being our last visit.