I'm surprised by all the poor reviews. My 10 month old son had a small health emergency and we had just moved from Summerlin to Henderson - meaning we hadn't changed primary doctors. As a first time mom I was probably just as upset as he was, and cried as much as he did. Everyone I encountered was incredibly helpful and understanding. I was put into a room immediately and the staff did whatever they could to help comfort the two of us. We have had two follow-ups since then and everyone has been just as helpful and friendly, remembering both me and my son. Can't always be said for larger practices.