If I could leave zero stars I would. I'll keep this as brief as possible even though it's not been brief at all. 1. They shipped me the wrong item. 2. When I contacted them on a thursday they said they would send the right item. I asked if it would arrive by Xmas (it was a present) and they said they would check and call me back. They never called. 3. I emailed the following Monday- no response. 4. Called late Tuesday. Was told by a manager he couldn't access my record and the person who didn't call NE back Thursday would call me back. She actually did this time. 5. They hadn't sent the right item the prior week so I was told it would go out the next day (Wednesday- I had to have it by Thursday). I told them to forget it and cancel the order. They insisted that they still send me a return label so that I didn't have to pay for the return of the wrong item. 6. Two days later no label. I called again and asked to speak to a manager. I was sent to the voicemail of the person who has been delinquent. Called back and got a manager who said I should receive the label later that afternoon. 7. It's now six days after the call where they said they would send the label and guess what?! NO LABEL!
I cannot conceive how at every single step in this process they have managed to perform poorly. Now I have the added aggravation of seeing their web ads every time I'm on the Internet. Because I purchased something there I guess their advertising is following me. This would be a good strategy if it didn't constantly remind me of the terrible service I received which led me to post this review.