Say all you want about this Wendy's having a nice interior, with comfortable seats and flat screen TVs.
But does all of that even matter when you get shitty service -- especially when in the drive thru? No.
The last 3 times I've gone through the drive thru because: A) I'm in a rush to get going and B) the lines are always very short.
However, every time I get horrible service. The girls taking my order at the speaker and then taking my money at the window look like they hate their lives and their jobs. Like, are you serious? At least smile or say "Hello". I'm giving you business. There should be no reason to not be thankful that I am spending money at your over-priced fast food joint.
When I asked if I could replace a lemonade with the standard drink, I was told yes. I was not told, however, that there was an upcharge. Jesus, the least you could do is inform the customer that they would have to pay a little bit more, and then ask if that was okay. As petty as that sounds, it's just good customer service.
I'm not sure why I keep returning to this particular Wendy's, but I know I won't be back anytime soon.