The environment is clean and this place is very family oriented. As a first time customer they have greeted my boyfriend and I and told us we were able to chose our own seats. From there our waiter provided us with our menus and asked for our choice of drink(s) right away. The waiter took less than five minutes to bring our drinks and was ready to take our order. Our waiter gave us recommendations and their all time customer favorites, which I really appreciated as she knew it was our first time there. I ordered the Chicken Pho, rolls, and my boyfriend got fried rice with some type of ribs.
About 15 minutes later we received our order and presentation wise it was nice. However, we received a little bowl of sauce for our rolls and in the middle of our meal I had to hold off to wait about 10-15 minutes for another small bowl of sauce. Taste was okay, it did not stand out to me as much as I would expect it to but it's like any other Pho soup - it satisfies you. Rolls were hot on the outside but a little cold on the inside. My boyfriend's fried rice was good, especially the ribs. The only problem was the cold rolls and wait time to get a small bowl of sauce.
Costumer service was average, we had different waiters who served our drinks and took our orders, to delivering our food and giving us refills, and someone else giving us the tab. The first person who was our waiter was very nice but as it came to the others, it was not as exciting as our first waiter. The girl who gave us our tab stood over my boyfriend as he signed the receipt (felt weird and a little pressured that she could see what we plan to tip her, etc.) but we left and no one thanked us as we walked out the door. Therefore, this place had its good moments but I will have to give this restaurant a 3 out of 5 due to some of my above reasoning.