There are not enough good words to describe these guys. Here was my experience:
11:00 Friday night - realize upstairs A/C is out (of course where all bedrooms are.
Get up Saturday and begin researching A/C companies. Being somewhat new to AZ and not having had to call for A/C service before, I asked friends, coworkers, etc, and checked out Yelp. Based on so many positive reviews, I called Flores, and now have to add my positive review to the rest!
9:30 Sat morn - call and speak with Miguel, who takes all of my information and tells me that he should be able to get someone out to me, and will have the tech call me
10:00 Sat morn - call from Michael that he will be at my house within 35 minutes
10:30 Sat morn - Michael arrives
11:45 Sat morn - diagnosis of a capacitor problem. Waiting for the big expense to come . . .and he tells me it is an $80 part, and would be under warranty. Including their trip/labor fee, it was well under $200 when all was said and done. Michael also checked my second unit, checked the attic vents, and gave me some good advice about the filters and the optimum temps for the units to run at during our hot days.
Talk about a relief, all the way around!
I have previously dealt with A/C companies that obviously and visibly did not care about what they were doing, that didn't appreciate a dilemma like a unit out on a Friday night when you have kids in the house, and that way overcharged for their services based on the general ignorance of most of us about what costs should be for this type of specialty work. I will always call Flores from here on out, and I will recommend them to everyone I can!