I had autobody work done a month ago and recently found that there was overspray in several spots on my car and compound in my headlight. I didn't have a pleasant experience. However, while one individual (Kenny) provided poor customer service, others stepped up.
When I was escorted to my car by Sergio, he was respectful. When I pointed out areas that still had overspray at pick up, he immediately responded and said he would take it off then and there. Though, they could not get it off the plastic. Sergio and management were kind enough to replace the piece.
Instead of making me drive back a third time, they called the next day with my piece and offered to pick up my vehicle, replace the piece, and bring it back. I very much appreciated that.
I still don't think their autobody work is up to par, but management responds promptly to your concerns.