Very friendly customer service. The mechanics definitely treat their customers with aloha. I went in for a regular oil change, and suggested I needed brake work. I would think others would take advantage of that and do some brake work and charge me for it. Instead, they tell me my brakes are fine and don't need repairing. They seem to have very loyal patrons who treat them like family. I'm now a loyal customer too =). They even fixed some minor things that they happen to come across at no charge. As I finished paying for my service, one of their patrons came in "complaining" that he wasn't charged enough for the service he got. This place is a true diamond in the rough. It's worth going out of the way for. Highly recommended!