I enjoy the outback chain and I'm aware that one bad experience may be just bad luck, however my experience was not great, therefore my review is 1, unless I somehow end up here again and that experience is drastically better.
After waiting several minutes for a table to be clean, even though several others were already clean we were finally seated. My wife and I sat there for several more minutes as waitresses walked passed us. Eventually the waitress came. I felt bad because the waitress had to train someone and wait her regular tables, perhaps a bit much and probably effected things. Not necessarily the waitresses fault, probably management.
We got our bread before our drinks and instead of butter were served sour cream, which my wife found out after putting a mouth full of bread in her mouth (happy it was her and not me lol).
The food was cooked fine, no complaints on the fillet or the prime rib. I ordered the all you can eat shrimp as well. Easily the tiniest baby shrimp I have seen with a whopping 2 sauce choice. Note: obviously this a problem with the entire chain and not this direct location.
Waiting on the shrimp was really long. Idk if it was a tactic so that I didn't down as much, but it was really long. I have done all you can eat shrimp at red lobster with much better results. The waitress stated that the food took long because the chef had a lot of orders. It was a Monday at 8pm, no more than 10 people in the entire place, maybe they were short staffed.
Regardless of being short staffed, the waitress training someone and the quality of the shrimp I am basing this review on my overall experience. I feel for whatever issues the staff may have had, but at the end of the day my experience was less then enjoyable, therefore my review reflects that.