We first called Greencare pools on March 15th which I decided to document if this company could make me happy as I am an avid Yelper yet they had a bad rating. So why would I use them? Well, the reason I called is they were referred by 3 people on my street whom all were ecstatic and their pools were all built by Greencare and beautiful. So I decided let's see what this Greencare phenomenon who seem to be building all the pools on my street and who seems to be building pools in several of the surrounding neighborhoods is all about. They have to be doing something right?
The girl on the phone was pleasant and set us up with a designer who was Brandon a few days later. She also followed the call up with a very informative email which had links to videos of pools with real customers raving about the service they received from Greencare. I thought this was very well thought out and a nice touch. I watched several of the videos in which they are clearly genuine pools completed with real homeowners. I felt good at this point and was looking forward to what they came up with for my space.
After a few meetings I would definitely recommend Brandon if you are looking for a designer that understands a budget and how to maximize the design while staying on whatever your budget is (ours was $65,000.00 that's what Greencare got us financed for) Brandon was easy to work with and helped guide us to make the right decisions to maximize our space. We went in and he and Jesse designed the pool in the office making changes we requested right then. Brandon explained all the people that worked at Greencare and why he chose to work with Greencare. It was quite moving to be honest. It seems this was a really hard working group of people from what he said on the first meeting. Then when we went to the office you could really tell this was a busy construction office but all were very polite and seemed very genuine to us. We were so blown away with the whole company we went ahead with the project March 22nd. They dug the pool 3 days later!
Prior to digging, they sent an informative email reviewing the whole construction process which we took the time to read. I highly recommend reading this and then being patient because if you do the whole process isn't that bad. But then again who wants their backyard virtually upside down for the better part of 4 months! Another item we received in the mail was a pool manual for building a pool that had all the stages listed in a table of contents with photos and explanations of each stage. Keep this handy during the build it put my mind at ease as well!
We had a tough time picking out tile and finish for our pool so Jessica whom is an absolute gem and sweetheart that does all the scheduling sent us right to the tile store where we had thousands of selections to choose from. We also chose the Tahoe blue for pool finish and couldn't be happier with the finished result. The color of our pool is just incredible.
Our build process mostly stayed on schedule, most of the delays were due to weather. There was a time period in which a previous phase wasn't completed before a new one started, but after reaching out to Greencare they got it taken care of pretty quickly. That phase was the tiling and that took unexpectedly long. Our project manager Gary Morris did a good job keeping us informed and I appreciate the regular emails from Jessica telling us what was going on and what the next step was.
The final step was pool start up whom Nathan showed us how to work the pool and maintain it after it was filled, he was very helpful. We did have a minor issue in the first month which he handled right away. The issues we encountered, that were both addressed immediately, were a broken heater (valve?) and our vacuum has gone haywire twice. Both issues were dealt with immediately and fixed.
All in all, I gave Greencare 5 stars because with a pool build there are going to be hiccups it's how they are addressed and in the end, if they do what they say they will and Greencare did. There are only 10 homes on my street and Greencare has now completed five pools which 3 homes are not yet built so with me and the other two pools that are under way by guess who...Greencare...They have done the whole street! Again I can't voice enough the road to a new pool has had a few bumps along the way, but whenever we've raised an issue with Greencare, they've quickly responded and handled each and every situation, which is why I'm rounding up. Thank you Greencare and keep up the good work. One more message to your whole team over there. I was thoroughly impressed with all of you. Don't let the world get to you because you just can't make everyone happy in this world but you sure did make me and my whole darn street happy! Nicely done!