I've been to this Panera often as I live nearby. This said, I will never go back. I worked in restaurants throughout college and even had a roommate who worked at Panera so I am not naive to the fact that their soups come pre-made in plastic bags. However, upon finding the plastic bag in my soup I took home on 10/11/13 I was disgusted. I promptly emailed the general manager who never even bothered to respond. I guess I would have been somewhat more understanding had I gone in there during their busy lunch rush or on a weekend but at 3:30pm on a Friday I was the only person waiting on food. Despicable.