I had some problems initially with staff communicating. I had to chase the patient advocate to be updated and it disrupted my daily routine of writing, editing and playing chief, judge and executioner of my work. After complaining to corporate, I think begrudgingly at first, I started receiving updates and checks on my progress through the testing and analysis phase.
For the last few weeks, it's been like sailing glassy seas with full sails. I'm finally reaching the point of consultation before surgery.
Originally a one (1) star review, I will update again as the process crosses the finish line.